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Along the way, Fritts has sought help in developing his business.
"The Small Business Development Center has been vital to our growth," he said. "(Associate Director) Jim Gregar in particular."
In addition, Fritts has twice taken advantage of the SBDC's Collegiate Management Assistance program, which links small businesses with upper-level undergraduate or graduate business students at local colleges.
In addition, Fritts has twice taken advantage of the SBDC's Collegiate Management Assistance program, which links small businesses with upper-level undergraduate or graduate business students at local colleges.
Those students then complete studies on the businesses and propose strategies for growth and improvement.
"We have already directly utilized some of their suggestions," Fritts said.
For instance, the students suggested that Child's Play use a customer feedback card to improve communication with customers -- so the business has done so.
The group also found through a survey that some customers didn't have a clear understanding of what to expect from the service. In response, Child's Play has put together a chart comparing Child's Play with typical chemical lawn care.
So, how is Child's Play different?
"All of our products are food-grade," Fritts said.
In fact, he added, many of the ingredients for his products come from food mills.
Fritts said his service will cost more than a chemical service -- Child's Play would charge about $320 for a full-season standard program for a quarter-acre lawn -- but he said it will last longer than a chemical treatment.
And, of course, with his products, families can take comfort in the fact that they are safe, he said.
So, what's next for the business?
"I want to be absolutely sure I'm meeting my customers' goals and expectations," Fritts said.
He wouldn't mind seeing the company grow, too, both with new customers as well as a possible expansion into mowing and cutting the lawns of existing customers.
And though he enjoys his work as an engineer, now at Palisades Nuclear Plant in Covert, Fritts would be glad to devote even more attention to Child's Play.
"Sometimes you poke fun at people watching the grass grow," he said with a laugh. "I would love to do this full time."
Staff writer Ashley McCall:
amccall@sbtinfo.com
(574) 235-6467
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